Right of Withdrawal

Last updated: 9 October 2026.

1. Your right

If you are a consumer, you can withdraw from the contract within 14 days without giving a reason. The 14 days end 14 days after the day you, or someone you name other than the carrier, receive the goods. If one order arrives in several parcels, they run from the day the last parcel arrives.

2. How to withdraw

Send us a clear statement of your decision at [email protected]. You can use the model form in section 7; it is optional. It is enough to send it before the 14 days end.

3. Sending the goods back

Send the goods back within 14 days of telling us. We give you the return address when you write. You pay the direct cost of returning the goods. You are liable for any loss in value caused by handling the goods beyond what is needed to check what they are, how they look and how they work.

4. Your refund

We refund all payments we received from you, including the standard delivery cost, within 14 days of the day you told us. If you chose a more expensive delivery than our cheapest standard option, we do not refund the difference. We refund by bank transfer, at no cost to you. We may wait until the goods are back, or until you show proof that you sent them, whichever comes first.

Import duties and taxes you paid on delivery were paid to customs, not to us; your carrier or customs office can tell you whether you can reclaim them.

5. Exclusion

The right does not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery (Article 16(e) of Directive 2011/83/EU). This covers food, such as cacao and tea, that was opened after delivery.

6. Outside the EU

If you live outside the European Union, we give you the same 14 days on the same terms.

7. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.